Shipping policy

  

SHIPPING AND FEES

We offer free shipping to 29 countries including

Canada, United States

Austria, Australia, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Netherlands, New Zealand, Poland, Portugal, Singapore, Romania, Slovakia, Spain, Sweden, United Kingdom

Additional Information

  • Some products may only ship to select countries (e.g., the United States only). Please refer to the product page for specific exceptions.
  • Our products may be shipped from China, Canada, or the United States.
  • Don’t see your location listed? Send us an email at info@unityrefresh.com and we’ll be happy to check shipping options for you.

     

NO HIDDEN FEES

We offer free DDP (Delivered Duty Paid) shipping to the countries listed above. You will NOT need to pay customs fees, duties, import taxes, or tariffs. Simply place your order and enjoy hassle-free delivery with no hidden fees!

      

SHIPPING & PROCESSING TIME

Processing time

Once an order is placed, it requires a processing period before shipment. 

  • Standard: Ship in 1–3 business days
  • Express: Ship in 1–3 business days
  • Economic: Ship in 2–5 business days

Shipping time

  • Standard: 7-10 business days
  • Express: 3-5 business days
  • Economic: 9-15 business days

Additional information

  • For heavier items, shipping options are more limited, and sometimes only Economy shipping is available.
  • Shipping times may exceed initial estimates due to logistic factors.

     

FASTER SHIPPING

Need your order delivered sooner? Email us at info@unityrefresh.com with the product SKU and your preferred delivery date. Our team will review your request and get back to you with the best available shipping options. 

        

TRACKING

Once your order has been shipped, you will receive an email notification containing the tracking information.

Standard & Express: The tracking number will allow you to monitor the entire shipping journey. 

Economic (9-15 Business Days): The tracking number in your shipping notification email may not show updates until the package reaches your local post office. This is normal for economy shipping services. If you’d like the most up-to-date status of your order, feel free to email us at info@unityrefresh.com

      

CANCELLATION

If you have accidentally ordered the wrong product or had a change of mind, kindly email us requesting a cancellation. We will make every effort to accommodate your request. If the cancellation is successfully processed before the item is shipped, you will receive a full refund. However, once the item has been shipped, cancellation is not possible. In such cases, a return process may need to be initiated.

     

LOST SHIPMENTS

Lost shipments are extremely rare. Occasionally, delays may occur due to customs or other logistics checkpoints. However, if your order is not delivered within 75 days of purchase, we will consider it a lost shipment. Provided the shipping address was correct and the package was not refused or unclaimed, Unity Refresh will issue a full refund.

       

PRODUCT-SPECIFIC TERMS

Certain products may have unique shipping terms that differ from our standard policy, and these terms will be stated under "PRODUCT-SPECIFIC TERMS" on the product page, taking precedence over this general shipping policy.