Return and Refund

RETURN

All products may be returned within 14 days of receipt, except for those labeled as "final sale". To be eligible for a return, the item must be unused and in the same condition that you received it. To initiate a return, please reach out to us and state the reason for the return. Unity Refresh will provide you with the return address of the nearest warehouse based on your location. Unless the item is defective or incorrect, Unity Refresh does not cover the cost of the return shipping. A refund will be processed after the return shipment is received and inspected.

RESTOCKING FEE

Unless the item is defective or incorrect, all returns are subject to a 15% restocking fee, which will be deducted from the refund.

CANCELLATION

If you ordered the wrong product or changed your mind, please email us to request a cancellation. You will be given a full refund if the cancellation was processed successfully. However, if the item is shipped, it can not be canceled. In that case, a return process may have to be initiated.

DEFECTIVE AND INCORRECT ITEMS

If the product you received is defective or incorrect, please request a replacement or refund within 14 days of receipt. Please take several photos of the product and send them along with your message. Depending on the situation and your preference, we will either send you a replacement or issue a refund.